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FAQS

Q When did the hotel open?

A Hotel Sultania has opened in April 2010 as the fourth member of Yasmak Hotels.
http://www.yasmakhotels.com

Q How can I get information about events in İstanbul?

A You can contact with our Guest Relations Office through pr@yasmak.com or you can visit here

Q At what time can I check in and at what time do I have to check out?

A The earliest check in time is 13:00 pm. If there are available rooms for the guests before the time we mentioned above, our reception staff will help you for sure. The latest check out time is 12:00 pm. For the late check out regulations, please contact to the reception desk.

Q Are there safety deposit boxes available in the hotel?

A Yes there are safety boxes in the lobby for free of charge. They have space for laptops.

Q Is there a shuttle service available to the airport?

A Yes, we have private pick up and shuttle services. For more information please contact with the reservation office or send an email to info@hotelsultania.com

Q How can I make an online reservation?

A You can make your reservation using our secure web page, through info@hotelsultania.com or by phone.

Q How can I change or cancel a reservation?

A You can use our login system in the reservation page.

Q Why is my credit card needed to make a reservation?

A We need your credit card details just for the guarantee of your reservation. Your credit card will not be charged unless you do not cancel your reservation within the cancellation period.

Q Where is the hotel located?

A Location & Contact

Q How can I come to the hotel from the Ataturk Airport?

A By Tram:
You arrive in the International Arrivals terminal, purchase your visa, pass through Immigration (passport) and Customs control. Exit the secure Customs area, turn right and walk to the end of the terminal watching for signs to the Hafif Metro (“Light Rail System”).

Stop along the way to get some Turkish Liras from currency exchange offices or cash machines (ATMs) in the Arrivals hall. No matter how you plan to travel into the city, you will need some local currency.

Go down the escalator, through the sliding glass doors, turn right and follow the Hafif Metro/Light rail system signs along the broad underground concourse to the Havalimanı (Airport) Metro station on the left at the end. This concourse beneath the parking garage connects the Domestic and International terminals.

Buy one or two Metro tokens (jeton) at the booth. You’ll need two tokens to travel from Atatürk Airport to Gulhane Stop where the hotel is located. Ride to Zeytinburnu from the Ataturk Airport, where you have to transfer to the Zeytinburnu-Kabataş tram for the ride to the hotel at Gulhane Stop.

By Car from the Airport:
1. Head northeast on Atatürk Havaalanı Yolcu Girişi 100 m
2. At the roundabout, take the 1st exit onto Atatürk Havalimanı Cd 2.8 km
3. At the roundabout, take the 3rd exit onto Yeşilköy-Bakırköy Sahil Yolu 4.1 km
4. Slight right at Kennedy Cd
Go through 1 roundabout 9.2 km
5. Continue straight to stay on Kennedy Cd 1.7 km
6. Turn left at Ahırkapı İskele Sk 55 m
7. Turn right at Ahırkapı Sk 92 m
8. Turn right at Şadırvan Sk 42 m
9. Şadırvan Sk turns left and becomes İshak Paşa Cd 350 m
10. Turn left at Kabasakal Cd 130 m
11. Take the 1st right onto Yerebatan Cd 150 m
12. Turn right at Alemdar Cd 450 m
13. Turn left at Ebussuut Cd
Destination will be on the right 220 m

Q Is car parking service available?

A Yes we have parking place and garage at the hotel. It is free of charge for our guests.

Q What amenities are included?

A Amenities

Q Is the tap water safe for drinking?

A No it’s not drinkable. But we provide complimentary drinking water in the room to our guests

Q What type of temperature can you experience in Istanbul?

A You can find the weather forecast at our website for the dates you would like to visit Istanbul or throughhttp://www.weather.com

Q What is your address, phone number and fax number?

A Location & Contact

A Yes you need to guarantee your reservation.

Q Which credit cards do you accept?

A We accept Visa , Master Card, and American Express.

Q Where can I rent a car?

A Our concierge service will be pleased to help you.

Q Do you have baby sitting service available?

A Yes, you can set this up at the reception desk.

Q When is room service available?

A 24 Hours available.

Q Is there a penalty charge if I cancel my online reservation?

A Cancellation should be informed at least 2 days before your arrival date without penalty. Uninformed cancellation will be treated as a “No Show” and the amount for one night accomadation will be charged to your credit card.

Q Is making reservations online safe?

A Yes it is safe. We have network solutions secure certificate for making online reservations through internet.

Q Do you accept pets?

A No we do not allow pets.

Q Is the area safe for foreigners?

A Our hotel is located in the old city in a touristic area where the closest police station is within 5 minutes walking distance. And Tourism information desk is just 2 minutes walking distance away. It is known as the most secure part of the city.

Q Does the price include any taxes?

A The price includes all the taxes.

Q What is Turkish Time Zone?

A Turkey Is located at GM +2.

Q Do you have connecting rooms for a family?

A Yes we have connection rooms and family rooms. Each room has two separate bedrooms and a bathroom with shower. In each family suite, one of the bedrooms has one double bed, the second bedroom has two single beds.

Q Do you provide a crib on request?

A Yes, we have a crib and it is free of charge. If you would like us to put a crib in your room, please let us know in advance, when you make your reservation.

Q Do you have non-smoking rooms?

A Most of the rooms are non-smoking. If you are a smoker, please let us know in advance.